Privacy Policy

Last updated: [09 November 2025]

Lovebound Chapters (“we”, “us”, “our”) is committed to protecting your privacy. This Policy explains what personal data we collect, how we use it, and your rights under the UK GDPR and the Data Protection Act 2018.

If you have any questions, please contact us at:
Email: loveboundchapters@gmail.com
Trading name: Lovebound Chapters
Registered/Business address: 25 Baler Drive, Nuneaton, England, CV11 7AP

1) Who we are (Data Controller)

For the purposes of data protection law, Lovebound Chapters is the Data Controller for the personal data described in this policy.

2) What data we collect

We collect and process the following categories of personal data:

Identity & contact data: name, email address, postal address, phone number.
Account data (if you create one): login email/username, hashed password, preferences.
Order & transaction data: order details, delivery address, tax/VAT details; payment method (processed by our payment provider—see below).
Marketing preferences: newsletter subscriptions, consent status, communications history.
Communications: messages sent via our website, email, or social platforms, customer support notes.
Website & device data: IP address, cookie identifiers, browser type, device type, pages visited, time on site, referral source, approximate location (via IP).
UGC (user‑generated content) you submit voluntarily: testimonials/reviews, photos (with your consent).
Professional data (for partners & suppliers): contact details, role, invoicing information.

Sensitive data / children’s data:
We do not intentionally collect or process children’s personal data. Our products are designed for families and caregivers; our site is for adults. If you believe a child has provided us personal data, please contact us so we can delete it. We do not ask for or process special category data (e.g., health, ethnicity) or adoption case details. Please do not share confidential case information with us.

3) How we collect your data

Directly from you: when you place an order, create an account, contact us, subscribe to emails, submit a review, or participate in a survey.
Automatically: via cookies and similar technologies when you browse our site.
From third parties: payment providers (payment confirmations), email service providers (delivery/engagement stats), analytics tools (aggregated usage data), delivery partners (tracking updates).

4) Why we use your data (Lawful bases)

We only use your data when we have a legal basis:

To fulfil a contract (Article 6(1)(b)):
- Process and deliver your orders, manage payments and refunds, provide customer support.
Legitimate interests (Article 6(1)(f)):
- Improve our site and services, prevent fraud, keep the site secure, understand product demand, respond to enquiries.
- Send service-related messages (e.g., order updates) and limited relevant communications to existing customers (you can opt out anytime).
Consent (Article 6(1)(a)):
- Send newsletters and promotions, place non-essential cookies/analytics, use your testimonial, or display your photo. You can withdraw consent at any time.
Legal obligations (Article 6(1)(c)):
- Keep records for tax, comply with consumer and e‑commerce regulations, respond to lawful requests.

We do not use your data for automated decision-making that produces legal or similarly significant effects.

5) Sharing your data

We share data only with trusted service providers who act on our instructions and apply appropriate safeguards:

Payment processing: [Stripe/PayPal/Other] – we receive confirmation of payment status but do not store full card numbers.
Ecommerce platform/hosting: [Shopify/WooCommerce/Web host].
Email & CRM: [Mailchimp/Klaviyo/Other] for newsletters and updates (only if you opt in or as permitted).
Analytics & cookies: [Google Analytics/Matomo/Other] (see Cookies section).
Delivery & logistics: couriers/postal services to deliver orders and provide tracking.
Professional advisers & authorities: accountants, legal advisers, HMRC or regulators, when required.

We do not sell your personal data.

6) International transfers

Some service providers may process data outside the UK. Where this occurs, we rely on UK adequacy regulations, standard contractual clauses (SCCs), and/or equivalent safeguards to protect your data. Details are available on request.

7) How we keep your data secure

We use technical and organisational measures to protect your data, including encryption in transit (HTTPS), access controls, least‑privilege access, secure password hashing, regular updates, and vendor due diligence. Despite these measures, no system is 100% secure; we maintain incident response procedures and will notify you and regulators of significant breaches as required by law.

8) How long we keep your data

We keep personal data only as long as necessary for the purposes described:

Orders, invoices, and tax records: 6 years (or as required by law).
Customer service correspondence: up to 3 years from last interaction.
Accounts (inactive): 2 years after last login or purchase, then deletion/anonymisation.
Marketing email data: until you unsubscribe or your consent is withdrawn; we then retain a minimal suppression record to honour your opt‑out.
Cookies/analytics: see our Cookie Policy for retention periods.

9) Your rights (UK GDPR)

You have the right to:

Access your personal data and receive a copy.
Rectify inaccurate or incomplete data.
Erase your data (where applicable).
Restrict processing (temporarily limit how we use your data).
Object to processing based on legitimate interests or to direct marketing.
Data portability (receive your data in a common format).
Withdraw consent at any time where we rely on consent.
Complain to the UK ICO (Information Commissioner’s Office) at ico.org.uk or 0303 123 1113.
We’d appreciate the chance to resolve concerns first—contact us at [loveboundchapters@gmail.com].

To exercise your rights, email us from the address associated with your account/order and include sufficient details to verify your identity.

10) Cookies and similar technologies

We use cookies to make our site work and to understand how it’s used.

Strictly necessary cookies: required for core functions (e.g., cart, checkout, security).
Analytics cookies: help us improve the site (set only with your consent).
Functional/Preference cookies: remember choices to improve your experience.
Marketing cookies (optional): if we use retargeting or social pixels, they will be off by default and enabled only with consent.

You can manage cookies via our Cookie Banner and your browser settings.

11) Children’s privacy

Our website and purchasing processes are designed for adults. We do not knowingly collect children’s personal data. If you believe a child has provided information to us, please contact us so we can delete it promptly.

12) User-generated content & testimonials

If you share a testimonial, review, or photo, we will obtain your consent before publishing it. You can withdraw consent at any time; we will remove the content from our website and future materials (existing printed materials may not be retractable).

13) Social media and third-party links

Our site may include links to third-party sites or social media platforms. We’re not responsible for their privacy practices. Please review the privacy policies of those services.

14) Payments

Payments are processed by [Stripe/PayPal/Other]. We do not store full payment card details on our servers. Your payment data is handled in accordance with the provider’s privacy policy and PCI DSS standards.

15) Contact us

For privacy questions or requests, contact:
Email: loveboundchapters@gmail.com
Postal: 25 Baler Drive, Nuneaton, England, CV11 7AP

16) Changes to this Policy

We may update this Policy from time to time to reflect changes in our practices or the law. When we do, we’ll update the “Last updated” date and, where appropriate, notify you by email or website notice.