Refund Policy

Last updated: [09 November 2025]

At Lovebound Chapters, every product is created with care and attention. Because many of our items are personalised and made to order, we do not offer refunds for change of mind or incorrect details provided by the customer.

 

1. No Refunds for Non-Damaged Items

• We do not accept returns or issue refunds for:

  • Personalised products where the details were submitted incorrectly by the customer.

  • Non-personalised products unless they arrive damaged or faulty.

 

2. Damaged or Faulty Items

If your item arrives damaged or faulty:

• Contact us within 7 days of delivery at [support@loveboundchapters.com].

• Include your order number and clear photos of the item and packaging.

• Once verified, we will offer:

  • A replacement at no extra cost, or

  • A full refund to your original payment method.

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3. How to Request a Refund

Email loveboundchapters@gmail.com with:

• Your order number

• Photos showing the damage or fault

• A brief description of the issue

Refunds are processed within 14 days of approval.

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4. Exceptions

• We cannot refund for delays caused by postal services or events outside our control.

• Digital downloads (if offered) are non-refundable once accessed.

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