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Accessibility Statement

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Last updated: [09 November 2025]

Lovebound Chapters is committed to providing a website and digital products that are accessible to the widest possible audience, regardless of ability, technology, or environment. We aim to meet Web Content Accessibility Guidelines (WCAG) 2.2 level AA and to support our obligations under the Equality Act 2010.

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Our commitment

We are actively working to improve the accessibility and usability of our website and digital content by:

  • Designing and developing against WCAG 2.2 AA success criteria (perceivable, operable, understandable, robust).

  • Using semantic HTML, proper heading structure, labels, and ARIA only where necessary.

  • Ensuring sufficient colour contrast, focus visibility, and logical tab order.

  • Providing descriptive link text and meaningful alt text for non‑decorative images.

  • Avoiding content that flashes more than three times per second.

  • Supporting keyboard and screen reader navigation for all essential functions (navigation, search, account, basket, checkout).

  • Testing with assistive technologies during key releases.

 

How accessible this website is

We want everyone to have a good experience. Much of the site should work for most users; however, we are aware of some areas that may still need improvement (see Known limitations below). If you encounter barriers, please contact us so we can help and fix issues quickly.

 

Compatibility with browsers and assistive technology

Our site is designed to work with:

  • The two most recent versions of Chrome, Safari, Firefox, and Edge.

  • iOS and Android built‑in browsers.

  • Common assistive technologies, including screen readers (NVDA, JAWS, VoiceOver, TalkBack) and keyboard‑only navigation.

For the best experience, please keep your browser and operating system up to date.

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Technical information about this website’s accessibility

This website is partially compliant with WCAG 2.2 AA, due to the known limitations listed below. We continue to review, test, and improve.

 

Alternative formats and reasonable adjustments

We will provide reasonable adjustments where possible. For example:

  • Order assistance by phone or email.

  • Alternative formats (large print, tagged PDF/HTML, dyslexia‑friendly layouts).

  • Descriptions or transcripts for multimedia.

 

Enforcement (UK)

While private sector websites are primarily covered by the Equality Act 2010, if you feel your accessibility concerns have not been addressed by us, you can seek advice from the Equality Advisory and Support Service (EASS):

 

For our personalised products

If you supply text or images for personalised items:

  • We will provide accessible upload instructions and error handling.

  • We encourage using plain language and avoiding sensitive personal data in submissions.

  • If you need help preparing accessible content, contact us and we’ll guide you.

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